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        Why on my site I see only time of ticket submission, while your demo shows both date and time?
        How could I increase ticket id?
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How could I increase ticket id?
The file ticketid.txt keeps the counter that is being used to generate ticket IDs. The file is stored under your data directory (login to setup.cgi to review system settings if failed to locate the directory). You may enter any number here, provided it is greater than current value. In other words, you may only increase the value.